The Privacy Statement of BestBridges

BestBridges (hereinafter: “The Provider”) attaches great importance to guaranteeing privacy and protecting your personal data. With this privacy statement (hereinafter “Privacy Statement”), the Provider wishes to inform the user in detail about the processing of his/her personal data and the associated rights when using the website (hereinafter “Website”).

By “personal data” the following is understood: all information about an identified or identifiable natural person, it being understood that an identifiable person is a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

By using certain functions of the Website, the Provider receives your personal data, which it will process with respect for the user’s privacy and in accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data (https://www.privacycommission.be/nl/privacywet-en-uitvoeringsbesluiten), which will be replaced from 25 May 2018 by the (European) General Data Protection Regulation (‘GDPR’).

The European General Data Protection Regulation 2016/679 of 27 April 2016 (“General Data Protection Regulation”), the law of 8 December 1992 (“Privacy Act”), the law of 13 June 2005 (“Electronic Communications Act”) and the associated implementing decrees, as well as any future amendments thereto, govern the protection of personal data.

If you wish more information about privacy and data protection, you can always visit the website of the Belgian Data Protection Authority via the link: https://www.privacycommission.be/nl.

By accepting this Privacy Statement, general consent is given to all processing described in this Privacy Statement for which consent is required.

Who does this Privacy Statement apply to?

This Privacy Statement applies to all our potential, current and former users of the Website and our customers. The Privacy Statement is valid for all pages hosted on the Website and for registrations to this Website. It is not valid for pages hosted by third parties to which BestBridges may refer and whose Privacy Statement may differ. When you are redirected to another website or application, the Privacy Statement of that other website will apply.

This Privacy Statement forms an integral part of our General Terms and Conditions and any additional conditions such as specific project descriptions. By accessing and using the Website or otherwise providing us with personal information, you expressly agree to this Privacy Statement.

Who is responsible for the processing?

BestBridges, a Private Limited Company, acts as the controller (“Data Controller”) when processing personal data, and this with regard to the processing that the Provider carries out under its own responsibility and authority.

 

Company Details
Name and legal form	BestBridges BV
Address	Kaaistraat 4
Postal code and city	9140 Tielrode
Company number	BE.0718.776.829
Contact Details
E-Mail	welcome@bestbridges.eu
Website	www.bestbridges.eu

 

What personal data do we process when you use our website?

 

1. Personal data processed when filling in our CRM: Personal identification data is processed when a customer purchases goods and/or services from us. In this processing, the processing of personal data is based on the contractual relationship and with a view to the further development of the customer relationship and prospecting.
2. Personal data you provide to us: First and foremost, we process some of the personal data you have provided to us in the context of our services. For example, we will collect your personal data when you contact us, such as when you send an email with questions or complaints about our services. Furthermore, we process your basic identification data for the management of our customers as well as our suppliers. To use our services, you must provide your data, including certain personal data such as your email address, name, address, language preference and contact details. After providing our services, we may also ask for additional information which can help us provide you with even more tailored services, such as your experiences and suggestions. Our legal basis for this is our legitimate interest and the fact that it is necessary for the performance of the contract.
3. Personal data we collect based on your use of the website: We keep technical data on each individual who visits our website. To facilitate navigation on the Website and to optimise technical management, the Website uses “cookies”. This concerns in particular log file data, such as an IP address, pages visited, mouse clicks, the date and time of your request, your browser, the search engine, browser, device data, and the keywords used to find the Website, etc. This data allows us to recognise you and can tell us how you use our website, for example which pages you have viewed. Our legal basis for this is your consent. These analyses allow us to improve the usability of our website and to adapt the website to your preferences and interests.
4. Personal data we obtain from third parties: We also process certain data that we obtain from other companies or authorities, namely our customers and suppliers. This mainly concerns basic data such as name, email address, date of birth, postal code, gender. This information includes direct identification data, email addresses, and information such as professional background, indications of average age, gender distribution, language choice and location data. Furthermore, we may also supplement the personal data we collect with information from other reliable sources, both from online and offline data providers. BestBridges will only do this to the extent that this data has been collected in a lawful manner by the third party and can also lawfully be shared with us for the purposes we pursue. Where necessary, BestBridges will obtain explicit consent for this on the spot. Our legal basis for this is the performance of the contract and our legitimate interest.
5. Other purposes based on our legitimate interest or based on the performance of the contract: ensuring management and control with regard to the execution of the offered products and services; the sending and follow-up of orders and invoicing; the sending of promotional information relating to identical products and services as those already ordered by the customer; answering user questions; producing statistics; improving the quality of the website and the products and services by the Provider. Our legal basis for this is the performance of the contract and our legitimate interest.

 

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information, information and behavioural information. This information is used to track visitor behaviour on the website and to compile statistical reports about the website.

For more information about which cookies we use, for what purposes and how long they are stored on your browser, we refer you to our Cookie Statement.

Who receives my personal data?

BestBridges

Personal data processed by using the contact form of this website are processed by the Provider.

Processors

The Provider makes use of external processors such as but not limited to subcontractors. This means among other things that we temporarily transfer data to third parties for certain tasks or research when we do not have the means to do so ourselves, for example website hosting, mail platform, helpdesk tools, subcontractors, etc. When we do so, we will always ensure that your data is treated confidentially and used in a secure manner. We also always record this contractually with these processors. Thus, this processor will never be permitted to use your data on its own initiative and your data must, unless otherwise legally required, be deleted as soon as that processor has completed the assignment.

Authorities

To authorities and supervisory bodies in the context of certain legal obligations, if we suspect and/or attempt to detect certain criminal offences, in the context of enforcement by third parties of their intellectual property rights, if we believe that you have violated the terms of use of our website and/or app or if we wish to enforce our Privacy Statement.

Your personal data will not be passed on to other external parties without prior consent or notification via this channel, unless the Provider is obliged to do so on the basis of a legal provision or a court ruling.

How long is my data retained?

The Provider will only retain your personal data for the minimum period necessary to fulfil the purposes set out in this Privacy Statement, unless when resolving disputes or if a longer retention period is legally required for fiscal, social and administrative purposes. Non-personal information may be retained without time limitation for statistical purposes.

Concretely, the data collected via the contact form is retained for 1 year after storage in order to be able to provide the service.

Your data is only actively retained up to 5 years after your last order of our services. BestBridges will retain your personal data for the duration necessary to achieve the pursued goals. We are sometimes legally obliged for fiscal, administrative and employment law reasons to retain data longer, up to 10 years, for example invoices or data used in the event of a dispute. BestBridges may also continue to retain personal data relating to persons who have cancelled their account, in order to be able to answer questions or complaints that may be sent after the termination of its services and to comply with all applicable laws, including in the tax area.

Security and retention of data

The Provider acknowledges that the security of personal data is a component of data protection. Therefore, the Provider takes appropriate technical and organisational measures to protect your personal data against unauthorised processing or unauthorised access in order to prevent misuse.

With every transfer of personal data to a processor outside the EEA, the Provider always does so in accordance with the conditions of this Privacy Statement and follows the applicable data protection legislation and regulations in order to guarantee adequate safeguards.

The Provider only stores personal data of its customers, which are also secured by its own security infrastructure. The Provider strives to store all data it holds (data, personal data, etc.) in the most secure manner possible, both in its physical offices and on its network.

The Provider uses, in addition to its human security expertise, all kinds of technical measures to protect personal data, such as: password security, encryption software, firewalls, antivirus and intrusion and anomaly detection. In the event of a data breach with adverse consequences for personal data, the customer will be personally notified in the circumstances provided for by law.

The Provider may not retain personal data longer than necessary to achieve the purpose for which it was collected. In practice, the Provider retains data and personal data of its customers for as long as necessary to comply with legal accounting and fiscal obligations, but also out of legal necessity to retain certain data as evidence in disputes. Archived data (data from terminated contracts) is deleted after a maximum period of 10 years.

If you wish to modify your data or have yourself removed from the Provider’s systems, you can contact the Provider using the above-mentioned contact details.

How can I exercise my rights?

You can exercise your rights by sending an email to the Provider.

The Provider has one month to respond to your request. This period begins when the Provider has received your request and has all the required information to comply with your request.

The Provider will provide the requested information free of charge. When requests are unfounded or excessive, in particular due to their repetitive nature, the Provider may charge a reasonable fee or may refuse the request.

If for any reason you believe that the Provider has not handled your request correctly, you can contact the Provider who will work with you to find a solution.

For completeness, we inform you that, if the Provider does not respond to your request, refuses it or if our response does not meet your expectations, you always have the right to lodge a complaint with the Data Protection Authority. Address: Drukpersstraat 35, 1000 Brussels, Tel: +32 (0)2 274 48 00, Email: contact@apd-gba.be.

We ask you however to first contact us. In the event of a dispute, we commit ourselves to promoting dialogue and openness in search of an amicable solution. If no amicable solution can be found, the Privacy Policy is exclusively subject to Belgian law and any dispute regarding the validity, interpretation or execution of the Privacy Policy falls under the exclusive jurisdiction of the courts and tribunals of the judicial district of Brussels, to the extent permitted by the applicable rules of private international law.

What rights can I exercise?

Right of access: You can ask us what personal data we process about you, why we process it, which categories of personal data we process, with which categories of third parties we share your personal data, what the origin of the processed data is and – where applicable – what logic we use when automatically processing personal data.

Right to rectification: It is currently possible for every user to correct their own account data via the Website. In order to keep your data up to date, we ask you to make any changes yourself.

Right to erasure: You can ask us to delete your account. This will make it impossible to use the Website. After the request, the Provider will suspend your account for 30 days to give you the necessary time to reconsider. After that, the account will be permanently deleted.

Right to restriction of processing: in the cases determined by Belgian and European privacy legislation. When processing within the Website is restricted, your personal data (except for storage) will only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of public interest. After obtaining this restriction of processing, you will always be informed by the Provider before the restriction of processing is lifted.

Right to data portability: You have the right to obtain the personal data you have provided in a common, structured and machine-readable format and you have the right to transfer this personal data to another controller whose processing is based on the legal grounds of consent or contractual relationship.

Right to withdraw consent: If the processing of personal data is based on the ground of consent, you as a user have the right to withdraw this consent at any time. This can be done by cancelling your account.

Right to object: You have the right to object to the processing of your personal data only if the processing is based on public interest or a legitimate interest.

Questions or contact us?

We regularly check whether this Privacy Policy complies with the standards as set out by the GDPR. This Privacy Policy may be amended as our services continue to grow and evolve. Although we will do our best to inform you of significantly changed conditions, we recommend that you read it regularly for any changes. We will then publish the amended version online. Changes will take effect 30 days after we have published the latest version.

The last modification was on 2 March 2026. You will always find the most recent version on our website.

Do you have questions or comments about our Privacy Statement? You can send us your question by email at welcome@bestbridges.eu.